SuperDapp Troubleshooting & FAQ Guide

This guide covers common issues and their solutions to help you get the most out of SuperDapp.

LOGIN ISSUES

Problem: Unable to log in to SuperDapp

Solutions:

• Check your credentials: Ensure you're entering the correct email and password
• Check Caps Lock: Passwords are case-sensitive
• Clear cache: Clear your browser or app cache
• Update the app: Ensure you have the latest version
• Check internet connection: Ensure you have a stable connection

Problem: 2FA code not working

Solutions:

• Ensure your device time is synced correctly
• Check you're using the correct account in your authenticator
• Use a backup code if available
• Wait for a new code (codes expire quickly)

WALLET ISSUES

Problem: Transaction stuck or pending

Solutions:

• Wait for network confirmation (may take time during congestion)
• Check transaction on blockchain explorer
• If failed, try again with higher gas fee

Problem: Balance not updating

Solutions:

• Refresh your wallet
• Check the correct network is selected
• Force close and reopen the app
• Wait a few minutes for sync

APP ISSUES

Problem: App crashing

Solutions:

• Update to the latest version
• Clear app cache
• Reinstall the app
• Check device storage space

Problem: Notifications not working

Solutions:

• Check notification permissions
• Disable battery optimization for SuperDapp
• Check Do Not Disturb settings

GENERAL TIPS

• Keep the app updated
• Maintain a stable internet connection
• Regularly back up your recovery phrase
• Contact support for persistent issues